Payment & Shipping

Payment:

Accepted payment methods include PayPal and direct bank wire transfers. Payment terms apply. Please, note that we do NOT accept Western Union or MoneyGram.

By choosing to pay directly into our bank account during checkout, you will automatically receive 10% discount off the product price. We will provide direct bank transfer instructions to the email address that you specify in your order. Be sure to specify your details correctly during checkout.

You can make your payment via TransferWise, your own bank or any other payment gateway you see fit using our bank details.

We are constantly working to provide the best service we can so now you can immediately pay for your order using your credit / debit card or eCheck via PayPal without having a PayPal account or please, log into your PayPal account to pay by following the onscreen instruction on PayPal’s website once you are redirected there. eChecks take longer to clear so your order will be started once PayPal actually deposits your eCheck payment in our account.

Please, note that all PayPal payments are subject to extra fees such as transaction and currency conversion fees that will collectively amount to 10% on top of your order grand total. Please, select your payment method during checkout accordingly. All international payments in foreign currencies coming into our PayPal account are automatically converted by PayPal into our local currency which is Russian Rubles. PayPal exchange rates for foreign currencies are substantially lower than the normal bank rates which means that your order total will be increased by the percentage more fully described above.

Please, contact customer support for more information if you have any questions.

Shipping:

We use International Cargo Services, which has offices in numerous countries, for worldwide delivery of our products. International Cargo Services has proven to be the most effective, affordable and quickest shipping option available. Shipping charges are determined by both the weight and the size (dimensions) of the package to be shipped; that, in turn, depends upon how many boxes you order and the size of those boxes. Specifically, the shipper accepts protective cardboard boxes of either 80 cm x 55 cm x 55 cm or 100 cm x 50 cm x 50 cm (31.5 in x 21.6 in x 21.6 in or 39.3 in x 19.6 in x 19.6 in), with the weight of one box not to exceed thirty kilograms or 66.14 lbs. If your order cannot be made to fit in a single box within the prescribed weight limit, it will have to be sent in multiple boxes. Shipping should generally be expected to take between five and fifteen business days, depending on your location.

Every package we ship out is reinforced with a special frame inside. Each of our flower or gift boxes is wrapped in special water-proof plastic film before it is placed in the cardboard package. The cardboard package is then also wrapped in water-proof plastic film to provide the highest possible level of protection.