General Information

Note: None of the items on our website are stock products. We don’t stock anything except for some items such as samples that result from mass production of a custom order. The purpose of this entire presentation is to show our customers the examples of what their boxes would look like in person if they placed an order with Fleur Box.

Our website includes a presentation of our standard styles, shapes, sizes, colors and covering materials that we use to manufacture our products including flower boxes, bags, cones or other types of products. You can view our prices in four currencies: Russian Rubles, US Dollars, British Pounds and Euros. You can choose to see our prices in the currency you prefer by clicking on the “Dollar” icon in the top right-hand corner of your screen. Sizes in inches (specified in brackets) and metric units are placed next to the product name.

We’ve also implemented many other cool features to ensure a high-quality user experience for our customers worldwide such as adding personalization & other extra services to your order so that you can get an online quote on artwork application, installation of eyelets and ribbons and other extras before you check out. We’ve also implemented a shipping calculator that will add shipping costs to your order automatically based on your destination country.

We currently accept payments in Russian Rubles, US Dollars, British Pounds and Euros. However, our base currency is Russian Rubles. Therefore, the prices in all foreign currencies on our website are subject to change depending on the exchange rates currently in force.

How to get a personalized estimate:

Our website has been designed to comply with our minimum order rules. Start adding your box sizes to the cart by clicking on the color icon. Make sure to add at least forty (40) boxes to the cart (this can be a mixed batch of 40 boxes), as this is the minimum permissible quantity (subject to our minimum order rules) that you need to have in your cart in order to proceed to the Personalized estimate page / Checkout page. Adjust your cart quantities if necessary. Complete your order at checkout by filling out the required fields and send your order. Yes, you are just sending your order through at this point. You will be able to pay for it after we submit our payment instructions to you in reply to your order.

We accept bank wire transfers and PayPal, and also Western Union or MoneyGram in certain cases.

Logo Application & Product Add-ons:

Artwork application or other product add-ons such as ribbon eyelets i.e. metal framed holes to attach ribbons, handles, and / or other customizations will be included in the item price only if you add these extras on our checkout page. These are not included in the box price by default. We are not hiding any costs from you, you will have an itemized breakdown of what you are paying for on our invoice. You will receive this invoice automatically once you place your order. You can then reply to that email and attach your artwork/logos.

If you want us to install ribbon eyelets and/or ribbons on any of your boxes, apply your company logo or make any other product customization, please, select the required tab or tabs at checkout so that our website can estimate and include the required features in your order summary.

A one-time logo/graphics setup fee and application charge is applicable to the entire order. After placing your order, please send us your graphics/artwork/logo to hello@fleur-box.com as described above.

Logo and custom artwork set-up are NOT included in the listed item price. If you choose “Artwork application” tab during checkout, an additional logo/artwork set-up and application charge will be added to your order based on the number of impressions of your artwork per each box.

To speed up the processing of your orders, please submit camera-ready artwork. Camera-ready artwork means a high-contrast black-and-white file that contains no overlays, gray or fuzzy areas, bearing sharp, precisely-defined edges and outlines, production-ready. We recommend submitting vector graphics so we can easily resize the graphics to fit the engraving area.

We accept digital Camera-Ready graphics media Electronic files conforming to the following requirements:

  1. .CDR, .AI, .EPS file formats
  2. Vector graphics
  3. High-contrast black and white files, containing no gray or fuzzy areas, bearing sharp, precisely-defined edges and outlines.

Some thin lines and reverses may not reproduce at the thickness or size submitted. We reserve the right to make slight alterations in artwork, text and logos in order to adapt them for the hot foil stamping process. Submitted artwork and logos are presumed to be in full compliance with trademark and copyright laws.

We use three logo application methods: hot foil stamping, screen printing, and digital printing. Application methods vary depending on the covering material properties. For example, a hot foil stamped logo is the only option for velvet boxes. Digital printing can be used for light-colored boxes and full hd images and so forth. However, hot foil stamping, in any event, is versatile – it is an effective method good for all covering materials. In addition, hot foil stamping gives your boxes a luxurious and high-class look.

Additional Customizations:

We always like to listen to our customers and do the best we can to meet or even exceed their expectations. Therefore, if you have any specific customization requests – pattern/print applications, specific dimension requirements for your flower and gift boxes, or any other requests, please let us know so we can provide you with all the necessary details.

Lead time:

Preprocessing Lead Time – we normally need three business days to create box mockups for your order after payment. The timeframe you would need to review and approve these box mockups is entirely at your discretion but should not exceed 5 business days. However, your order will be placed on our production schedule only after you submit your approval of these mockups. Also, we would require additional time to process any edits or changes that you may propose

Manufacturing Lead Time – seven to ten business days (summer time only), and twenty to twenty-five business days during busy seasons (including Christmas, New Year’s, Valentine’s Day, International Women’s Day, Mother’s Day, etc.)

Delivery Lead Time – five to fifteen business days (depending on your location). Most international orders are usually delivered within 5-15 business days.

Discounts:

Your order may qualify for a discount of 5% or 10% depending on the number of boxes you wish to order. All orders of over 1000 boxes are subject to negotiation and will be discounted on a case by case basis.

Pricing:

The prices shown on our website may include one item only or a group of items depending on the type of packaging.