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FAQ

Find your answers to the most frequently asked questions
What’s your minimum order quantity?

What’s your turnaround time?
Can I have my boxes personalized with my company artwork/ logo?
How much do you charge for placing my company artwork / logo on your products?
Can I get any discounts, special offers or freebies on my first order?
Do returning customers have to pay for vector artwork service, mockup design and hot foil stamping plate if they already paid these services when they played their first order?
Do you install eyelets / grommets so that i can attach ribbons to my boxes?
How do I place an order on your website?
What is included in the prices shown on your website?
Can you personalize ribbon with my artwork / logo?
Do you offer art, fashion, themed prints for your boxes?
Do i get to see what my boxes will kook with my artwork / logo on them before you start mass production?
What does the Turnkey Business Solution tab mean on your checkout page?
Do you provide samples?
How long does it take to process my order?
Do your prices go down if i order in bulk?
Do you ship your products worldwide? where do you ship from?
Do you stock ready-made boxes?
What is your shipping policy?
Is it possible to reduce the shipping costs?
Will I have to pay any customs fees, import taxes or other duties upon arrival of my order?
How do I track my orders?
What to do in case of damage?

Find your answers to the most frequently asked questions

This section provides answers to the most frequently asked questions that we receive from customers around the world. The information presented below will give you most of your answers. If you have trouble understanding the answer, you can ask Fleur Box Customer Service to clarify.

WHAT’S YOUR MINIMUM ORDER QUANTITY?

Our website has been configured to comply with our minimum order rules so it will help you place an order in line with our requirements at every step of the way. However, please, note that our minimum order quantity is a mixed batch of 40 boxes which means you can order a variety of box types, sizes and colors.

WHAT’S YOUR TURNAROUND TIME?

Preprocessing Lead Time – we normally need three business days to create box mockups for your order after payment. The timeframe you would need to review and approve these box mockups is entirely at your discretion but should not exceed 5 business days. However, your order will be placed on our production schedule only after you submit your approval of these mockups. Also, we would require additional time to process any edits or changes that you may propose

Manufacturing Lead Time – seven to ten business days (summer time only), and twenty to twenty-five business days during busy seasons (including Christmas, New Year’s, Valentine’s Day, International Women’s Day, Mother’s Day, etc.)

Delivery Lead Time – five to fifteen business days (depending on your location). Most international orders are usually delivered within 5-15 business days. Some deliveries might take longer due to seasonal workload, customs clearance or other formalities at the destination country’s border. All our deliveries are carried out by the third party shipping company, and they include tracking information. We will submit tracking information to your email address once your order gets shipped. So please, make sure you enter your email address correctly at checkout.

CAN I HAVE MY BOXES PERSONALIZED WITH MY COMPANY ARTWORK / LOGO?

Yes, Fleur Box offers various personalization options which can be found at checkout. You can use the spacial tabs to personalize your order once you filled up your cart with all needed products. Just proceed to checkout to find these tabs.

HOW MUCH DO YOU CHARGE FOR PLACING MY COMPANY ARTWORK / LOGO ON YOUR PRODUCTS?

Add logo application or combination of logo application options depending on how many impressions / imprints of your logo you would like per each box, and our website will add all associated costs to your order. Select “No artwork application needed” to remove logo application from your order.

CAN I GET ANY DISCOUNTS, SPECIAL OFFERS OR FREEBIES ON MY FIRST ORDER?

Your order may qualify for a discount from 3% (three percent), 15% (fifteen percent) or even 20% (twenty percent) based on your order quantity. Our personalized discounts are available upon request. You will be given a code to use in your cart if your order meets our minimum spending requirements. Sometimes we run promotions, and you can use our special if you sign up for our newsletter.

DO RETURNING CUSTOMERS HAVE TO PAY FOR VECTOR ARTWORK SERVICE, MOCKUP DESIGN AND HOT FOIL STAMPING PLATE IF THEY ALREADY PAID FOR THESE SERVICES WHEN THEY PLACED THEIR FIRST ORDER?

Returning customers will NOT have to pay for vector artwork service, mockup design or hot foil stamping plate(s) again if they already did so when they placed one of their first custom orders unless they make changes to their current artwork / logo, its size or if their order contains some products that require these additional costs in particular occasions. If you are a returning customer but never ordered any boxes personalized with your artwork, please, select the New customer option when adding logo application to your order at checkout.

DO YOU INSTALL EYELETS / GROMMETS SO THAT I CAN ATTACH RIBBONS TO MY BOXES?

Eyelets only or eyelets and ribbons are available as options at checkout. You can add eyelets only, or you can also add eyelets and ribbons by selecting the boxes which you need these options for in your order. Our eyelets only come in gold or silver colors so please, specify your preferred color in Order Notes field under Additional Information tab at checkout. Ribbon color will match your box color. Leave blank to remove these extras from your order.

HOW DO I PLACE AN ORDER ON YOUR WEBSITE?

Start adding items into your cart by selecting box styles, sizes and colors. Once this is complete, please, proceed to checkout. Our website will tell you if your cart needs more items in line with our minimum order rules. Please, see messages in red if you can’t proceed to checkout.

WHAT IS INCLUDED IN THE PRICES SHOWN ON YOUR WEBSITE?

The prices shown on our website may include one item only or, in some cases, groups of items. Some products such as cones and flower bags are available to order in packs only. Listed prices do not include personalization or shipping costs. Your final order price including any personalization options you may select and shipping costs will be reflected as a grand total at checkout. Your grand total is the final price of your order.

CAN YOU PERSONALIZE RIBBONS WITH MY ARTWORK / LOGO?

We can supply customized ribbons along with your boxes. Please, note that our minimum ribbon roll length per color is 20 meters. This is a standard roll length per color in our case. Our minimum order for ribbons is a mixed batch of 10 ribbon rolls which means that you can choose a variety of colors for your ribbons.

DO YOU OFFER ART, FASHION, THEMED OR CUSTOM PRINTS FOR YOUR BOXES?

You can add this option for specific boxes in your order by clicking on Add custom prints to your order tab at checkout. We can make any custom prints including marble, floral, art, fashion or other themed prints of your choice. After submitting an order that requires this kind of personalization, please, send us your prints / graphics to hello@fleur-box.com. If you cannot add this option to your order for some box types, it means that we don’t support that box type in custom prints.

DO I GET TO SEE WHAT MY BOXES WILL LOOK WITH MY ARTWORK / LOGO ON THEM BEFORE YOU START MASS PRODUCTION?

All orders carry 3D mockups that demonstrate what your future boxes with your logo or other graphics on them will look like before mass production. You will first review and approve your 3D mockups and provide comments if needed before we submit your order to our production team.

DO YOU PROVIDE SAMPLES?

Yes, you can order our samples from our website to see our product in person and check its quality before you decide to place an order personalized to your needs. All samples will be picked by Fleur Box at our discretion from what is currently available in our stock. These samples are non-customizable and provided for quality inspection purposes.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Preprocessing Lead Time – we normally need three business days to create box mockups for your order after payment. The timeframe you would need to review and approve these box mockups is entirely at your discretion but should not exceed 5 business days. However, your order will be placed on our production schedule only after you submit your approval of these mockups. Also, we would require additional time to process any edits or changes that you may propose

Manufacturing Lead Time – seven to ten business days (summer time only), and twenty to twenty-five business days during busy seasons (including Christmas, New Year’s, Valentine’s Day, International Women’s Day, Mother’s Day, etc.)

Delivery Lead Time – five to fifteen business days (depending on your location). Most international orders are usually delivered within 5-15 business days. Some deliveries might take longer due to seasonal workload, customs clearance or other formalities at the destination country. All our deliveries are carried out by the third party shipping company, and they include tracking information. We will submit tracking information to your email address once your order gets shipped. So please, make sure you enter your email address correctly at checkout.

DO YOUR PRICES GO DOWN IF I ORDER IN BULK?

As much as we’d love to provide the best prices we can on the market, we are unable to meet every customer expectation in this regard because we hand make our boxes using high end materials and covers. Manpower resources and timing required to hand make each box are the major price factors. So if you are looking for beautifully crafted, high-quality boxes to represent your brand at the highest level, Fleur Box is the company to go to. However, your order may qualify for a discount of 5% or 10% or even 15% depending on the number of boxes you wish to order. All orders of over 1000 boxes are subject to negotiation and will be discounted on a case by case basis. Please, request a coupon code and use it at checkout to get our personalized discount.

DO YOU SHIP YOUR PRODUCTS WORLDWIDE? WHERE DO YOU SHIP FROM?

We manufacture and ship out of Russian Federation. All our shipments are delivered to your doorstep.

DO YOU STOCK READY-MADE BOXES?

We might have a stock of some box styles, sizes and colors that are made on top of each custom order. We offer these boxes as samples to our would-be customers so that they can check our quality. These are plain non-personalized boxes bearing no artwork or other customizations.

WHAT IS YOUR SHIPPING POLICY?

Our website will add shipping costs to your order automatically by detecting the country you are visiting from. However, if you wish to have your order delivered to a country other than your current location, please, specify your shipping information accordingly. Your shipping costs are determined by both the weight and the size (dimensions) of the package to be shipped; that, in turn, depends upon how many boxes you order and the size of those boxes.

IS IT POSSIBLE TO REDUCE THE SHIPPING COSTS?

Leverage your shipping costs by selecting your box sizes wisely. If you need to order some very large boxes, be sure to order smaller boxes which can be placed inside these large ones to help maximize utilization of the shipping space inside each big box that you order. Please, note that the shipping rate will be assessed both on the basis of the real and cubic weight of your parcel(s). Specifically, our shipper accepts protective cardboard boxes (transportation / shipping boxes) of either 80 cm x 55 cm x 55 cm or 100 cm x 50 cm x 50 cm (31.5 in x 21.6 in x 21.6 in or 39.3 in x 19.6 in x 19.6 in), with the weight of one transportation box not to exceed thirty kilograms or 66.14 lbs. If your order cannot be made to fit in a single box within the prescribed weight limit, it will have to be sent in multiple boxes.

WILL I HAVE TO PAY ANY CUSTOMS FEES, IMPORT TAXES OR OTHER DUTIES UPON ARRIVAL OF MY ORDER?

International taxes & duties: all applicable customs fees, import taxes or other duties are the sole responsibility of the customer. Customs authorities require that Fleur Box indicates the value of your order directly on the shipping invoice which is attached to your package by the courier. To help our clients quickly process their orders through customs in their destination country with fewer taxes, fees or duties if any at all, Fleur Box will only state a smaller portion of your order value per package on your shipping invoice.

HOW DO I TRACK MY ORDER?

We will submit tracking information once your order gets shipped. Once your shipment has left Russia you are unable to track the shipment. The last status update will be “Processed through facility”. This is an indication that your shipment is on its way to your country. The following tracking update will be “Arrived at the customs of (name of your country)”.

WHAT TO DO IN CASE OF DAMAGE?

Despite the fact that we are not responsible for any damages or loss as we don’t deliver your orders directly but rather use a third-party shipping company to do so, we will provide a certain amount of boxes on your next purchase free of charge as a compensation on the rare occasion that your shipment actually arrives with signs of loss or damage if any reported by you.

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